Terms of Service

Cleaning Support Sydney
Last Updated: June 17, 2026

Welcome to Cleaning Support Sydney. By accessing our website, requesting a quote, booking a service, or engaging our services, you agree to be bound by these Terms of Service. Please read them carefully.

1. About Us

Cleaning Support Sydney (“we”, “us”, “our”) provides residential and commercial cleaning services across Sydney and surrounding areas.These Terms of Service govern the use of our website and all cleaning services provided by us.

2. Quotes and Pricing

• All quotes are estimates based on the information provided by the customer.
• Final pricing may vary if the condition, size, or scope of work differs from the original description.
• Additional services requested on-site may incur extra charges.
• We reserve the right to revise quotations where necessary.

3. Bookings and Confirmation

• A booking is considered confirmed once accepted by Cleaning Support Sydney.
• We reserve the right to refuse or cancel bookings at our discretion.
• Customers are responsible for providing accurate contact and property details.

4. Access to Property

Customers must ensure:

• Safe and reasonable access to the property;
• Utilities such as electricity and water are available where required;
• Any hazards, damages, or special instructions are disclosed prior to service.

If our team is unable to access the property at the scheduled time, a cancellation or call-out fee may apply.

5. Customer Responsibilities
Customers agree to:

• Secure valuables, cash, jewellery, and important documents before service;
• Inform us of fragile, delicate, or high-value items;
• Ensure pets are safely secured where necessary;
• Provide a safe working environment for our staff and contractors.

Cleaning Support Sydney is not responsible for pre-existing damage, wear and tear, or deterioration resulting from age or normal use.

6. Health and Safety

Our team reserves the right to refuse or stop work if:

• The environment is unsafe;
• Hazardous materials are present;
• Aggressive behaviour, harassment, or abuse occurs;
• Conditions pose a risk to health and safety.

Full charges may still apply if work cannot proceed due to unsafe conditions.

7. Cancellations and Rescheduling

• Customers are encouraged to provide at least 24 hours’ notice for cancellations or rescheduling.
• Late cancellations may incur a cancellation fee.
• Same-day cancellations may be charged up to the full service amount at our discretion.

8. Payment Terms

• Payment is due upon completion of service unless otherwise agreed in writing.
• We accept payment through approved payment methods.
• Late payments may incur administrative fees or debt recovery costs where permitted by law.

Commercial customers may be subject to separate payment arrangements.

9. Satisfaction Guarantee

Customer satisfaction is important to us.If you are not satisfied with the service provided, please notify us within 24 hours of service completion. We may, at our discretion:

• Re-clean the affected area; or
• Offer another reasonable resolution.

The satisfaction guarantee does not apply to:

• Pre-existing damage;
• Permanent stains;
• Mould, rust, or discolouration;
• Results beyond the reasonable scope of cleaning.

10. Bond Back / End of Lease Cleaning

For End of Lease cleaning services:

• Our cleaning is performed to professional standards.
• Any bond-back guarantee (if offered) is subject to property conditions and the requirements of the managing agent or landlord.
• Additional services requested by the property manager that were not included in the original booking may incur extra charges.

11. Limitation of Liability

To the maximum extent permitted by law:

• Cleaning Support Sydney shall not be liable for indirect, incidental, or consequential loss or damage.
• Our liability for any claim relating to services is limited to the amount paid for the service in question.

Nothing in these Terms excludes any rights or guarantees provided under the Australian Consumer Law.

12. Photographs and Marketing

With customer consent, we may take before-and-after photographs for quality assurance or marketing purposes.Personal information or identifying details will not be published without permission.Customers may request that no photographs be taken.

13. Website Use

Users of our website agree not to:

• Use the website for unlawful purposes;
• Attempt to interfere with website security or functionality;
• Reproduce or copy website content without written permission.

All website content remains the property of Cleaning Support Sydney unless otherwise stated.

14. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.Updated versions will be published on our website and become effective immediately upon posting.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia.Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the courts of New South Wales.

Contact Us

Cleaning Support Sydney
 Sydney, New South Wales, Australia
 Email: info@cleaningsupportsydney.com.au
 Phone: +61 480 891 003
 Website: https://www.cleaningsupportsydney.com.au